The Feedback module allows employees to request and provide feedback to support continuous improvement, coaching, and performance discussions.
Admins can configure the module to control how feedback is submitted, who can participate, how feedback is shared, and how long feedback requests remain open.
Accessing Feedback Settings
To access the Feedback settings:
Go to Admin Center.
Select Modules.
Select Feedback.
From here, you can enable the Feedback module, configure 360-Degree Feedback, and manage the available Feedback settings.
Enable the Feedback Module
Use the Enable Module toggle at the top of the page to turn the Feedback module on or off for your organization.
When the module is enabled, users can access the Feedback functionality available to them based on your organization's settings and permissions.
Feedback Settings
Feedback settings give admins control over how feedback is submitted, shared, and managed across the organization.
Setting | When ON | When OFF | Use case |
Enable 360-Degree Feedback | Users can participate in 360-Degree Feedback and request feedback from peers, reports, and managers. | 360-Degree Feedback is not available to users. | Use this when you want to collect feedback from multiple working relationships as part of a performance or development process. |
Employees can initiate their own 360-Degree Feedback requests without admin or manager involvement. | Employees cannot independently initiate a 360-Degree Feedback request. | Enable this when employees should be able to proactively request multi-source feedback for their own development. | |
Users can provide feedback without selecting a structured feedback template. | Users must use a structured feedback template when providing feedback. | Use this when you want employees to share quick, open-ended feedback without being limited to a specific template. | |
Users can use AI to help write or summarize their feedback responses. | The AI writing and summarization option is not available in Feedback. | Use this to help users draft clearer feedback or summarize their responses. | |
Feedback can be marked as private, so only the recipient's manager can view it. | Feedback is not restricted to the recipient's manager and follows the standard feedback visibility settings. | Use this when sensitive feedback should only be visible to the recipient's manager. | |
Feedback cannot be submitted after its due date. This applies to feedback requests, 360 cycles, and 360 feedback inside reviews. | Users can still submit feedback after the due date. | Use this when you need to enforce feedback deadlines and prevent late submissions. | |
Users can submit feedback without revealing their identity to the recipient. | The feedback provider's identity is visible to the recipient, subject to the applicable feedback visibility settings. | Use this when you want recipients to receive candid feedback without knowing who provided it. | |
Managers can request confidential feedback about their direct reports from others without the direct report seeing the provider's responses. | Managers cannot request this type of private feedback about their direct reports. | Use this when managers need confidential input from colleagues to support coaching or performance discussions. | |
Allow requesting feedback from external users | Users can request feedback from people outside the organization, such as customers or contractors. | Feedback requests can only be sent to users within the organization. | Use this when external stakeholders regularly work with employees and can provide valuable feedback. |
Users can set a custom due date for individual feedback requests instead of using the default expiration period. | All feedback requests use the default expiration time configured by the admin. | Use this when different feedback requests may require different response deadlines. | |
Users can use AI to summarize feedback responses for easier review. | AI summaries are not available for feedback responses. | Use this when you want to make longer feedback responses easier to review and understand. |
Other Feedback settings
There are also two settings in the screenshot that use a dropdown rather than an ON/OFF toggle:
Setting | Current option shown | Purpose |
4 weeks | Defines how long feedback requests remain open before they expire. | |
Admins only | Determines which users can delete submitted feedback. |
Recommended Configuration
The best configuration depends on how your organization uses Feedback.
For open and flexible feedback
Enable Allow free-form feedback if you want employees to be able to share feedback without being restricted to predefined templates.
You may also want to enable Allow users to override the default feedback request due dates if different feedback requests require different response timelines.
For confidential or candid feedback
If feedback may involve sensitive topics, consider enabling Enable private feedback and/or Allow anonymous feedback. These settings provide additional ways to control who can access feedback or whether the feedback provider's identity is revealed.
For managers who need additional input about their direct reports, Allow managers to request private feedback about their direct reports can provide a separate channel for confidential input.
For formal feedback and review cycles
For structured processes, consider setting a default expiration period and enabling Lock submissions after due date. This helps ensure that feedback is collected within the timeframe of the process.
If you use multi-source feedback as part of your performance process, 360-Degree Feedback can also be enabled to collect feedback from peers, direct reports, and managers.
For external stakeholder feedback
Enable Allow requesting feedback from external users when employees need feedback from people outside your organization, such as customers, contractors, or other external stakeholders.
For AI-assisted feedback
The two AI settings serve different purposes:
Enhance with AI helps users while writing or improving their feedback responses.
AI summary helps users review and understand submitted feedback by summarizing responses.
You can enable either or both depending on how you want AI to support your feedback process.
Final Thoughts
The Feedback module can be configured to support a wide range of feedback processes, from quick employee-to-employee feedback to structured, confidential, and 360-Degree Feedback.
When configuring the module, consider how your organization wants feedback to be submitted, shared, reviewed, and managed. Settings such as anonymity, privacy, due dates, external feedback, and AI assistance can be enabled based on your organization's needs and feedback practices.
We recommend reviewing these settings regularly to ensure they continue to align with your organization's feedback and performance processes.