If you have access to the Admin Center in Teamflect, you can manage whether the Help Beacon appears in the application for end users. This beacon helps users find support or access help articles directly from within the app interface.
Customizing the Help Beacon Visibility for End Users in Teamflect
Step 1
To edit this setting, click on the "Admin Center" button in the left side menu of Teamflect.
Step 2
Click on the "General settings" section.
Step 3
You can find the “Display Help Beacon (?)” panel in the “General Settings” section.
Step 4
Choose one of the two display options for the Help Beacon:
Show Help Beacon: Displays both Help Articles and Support buttons.
Hide Help Beacon: The beacon won’t be shown to end users at all.
⚠️ Note: These settings only apply to end users. The beacon will remain visible in the Admin Panel regardless of the setting.
Use Cases
Simplify User Interface for New Joiners: Hide the help beacon to avoid overwhelming users during onboarding.
Direct Support-Only Workflow: Limit access to support channels only, including help articles, for more guided issue resolution.