The Teamflect platform, designed to streamline management and engagement processes, equips administrators with robust tools to access and manage both private and public user data efficiently. This access is pivotal in harnessing the full potential of Teamflect, empowering administrators to manage company dynamics effectively. From overseeing comprehensive reports to troubleshooting user issues without requiring direct credentials, global admins have a significant toolkit at their disposal. This article delves into the capabilities, and responsibilities illustrating how Teamflect's solutions align with the needs of a modern, agile workplace.

As a global administrator, you can switch between the real and demo environments to test new features without affecting your live data. The demo environment is an excellent tool for trying out configurations, training new admins, or demonstrating the system to other users without any risk.

For detailed guidance on how to utilize the demo environment in Teamflect, please refer to our dedicated article here.

As a Teamflect global administrator, you have the power to access both private and public data. To do this:

It's important to note that when something is marked as 'private' in Teamflect, it's not off-limits for global admins! (Except for anonymous surveys, of course.)

As a global admin, you have the ability to oversee all aspects of your company from a central and unified view. You can manage goals, review periods, and surveys easily through the 'All Goals', 'All Reviews', and 'All Surveys' tabs.

This streamlined approach allows you to efficiently manage your company with just a few clicks.

For troubleshooting purposes, global administrators in Teamflect have the ability to easily log in as other users. Once logged in, the admin can access that user's Teamflect account and data.

This feature proves particularly useful if a user encounters navigation difficulties within the platform or if the admin needs to understand the user's perspective, such as when a new review cycle is about to start. By impersonating user accounts, administrators can efficiently address issues and gain valuable insights into user experiences.

See more details here.

Thanks to Teamflect's Customer Success Team, global administrators are never alone. The CS team consistently provides valuable resources, including video tutorials, rollout plans, adoption kits, email templates, and training sessions for both admins and end-users. They also offer guidance and expertise tailored to your specific needs and organizational structure.

It's crucial to maintain regular communication with your Customer Success Manager (CSM) as they can provide invaluable assistance if utilized effectively.

You may find your CSM's booking page on the Home page of your Admin Center.

A dedicated CSM is only available in the paid plan.

Additionally, when encountering technical issues, Teamflect's Support Team promptly responds with either a solution or an estimated time of arrival for resolving the problem. This ensures that administrators receive the support they need to navigate the platform smoothly and efficiently.

Global administrators play a crucial role in ensuring a smooth and successful experience for end-users. They are akin to class prefects, responsible for setting up the platform, uploading goals in bulk if need be, configuring review templates, sending out surveys, analyzing performance data, and presenting insights to upper management. They also decide on the structures and processes that govern the platform.

As the go-to person for end-users, global administrators should be proficient Teamflect users themselves. They are responsible for rolling out the platform and ensuring that all users are comfortable and adept at using it. The success of the platform and its adoption by users largely depends on the responsibility and dedication of the global administrator.

To see the adoption kit, click here.

Global admins wield significant control over data privacy within Teamflect. In the admin center, they have the authority to enable or disable managers' access to private data such as notes, goals, and feedback of their direct reports. Click here for more details about what can direct managers see in Teamflect.

Additionally, they can designate other individuals as scoped admins or configuration editors by modifying user roles in the Active Users section. Click here to learn more about how to change user roles in Teamflect.

Furthermore, admins can grant managerial access to individuals through the Focus People section and adjust the visibility of user attributes and attachments uploaded through the admin center to user profiles. The user experience in Teamflect hinges greatly on the decisions made by administrators regarding data privacy and access controls.

Teamflect global administrators are renowned for their ability to create a more engaging workplace by leveraging the platform to its fullest potential. Users now recognize each other by sending out recognition badges and share feedback instantly with one another, their manager, and their leadership. Additionally, they can easily express their thoughts by anonymously answering survey questions. This fosters a culture of recognition, open communication, and continuous improvement within the organization.

Here are some success stories from companies that have utilized Teamflect smoothly and successfully.