Teamflect only allows a certain number of unique users in its database for every customer and this number is determined based on the number of licenses your organization has—10 for free-tier customers and the number of purchased licenses for paid customers.
Whenever the unique user count in our database reaches this limit for your organization, new users trying to log in to Teamflect will fail. To prevent this, you need to remove users from Teamflect's database by simply going to our admin center https://admin.teamflect.com.
Then navigate to the "Users" section on the left meny, and in the sub-section, click ''Active Users''.
At the top, you will see the unique user number from your organization vs. your limit. You will be able to search and find all Teamflect users from your company using the search bar above the table.
When you find the user you want to remove, click the "bin" button, and then click confirm using the pop-up window.
Note: When you delete a user, this action doesn't prevent future sign-in actions performed by this user if you're utilizing Teamflect in the ''automatic'' license management model. This action is more suitable for removing users who have left your organization, not for blocking user access to Teamflect.
However, if you have the ''manual'' license management model, you're removing this user from your ''allowed users'' list and they won't be able to sign in again.
You can also switch on the setting called "Automatically synchronize Microsoft 365 directory with Teamflect" at the top of the same section. This way, when you delete or deactivate a user account in Microsoft Entra ID, they'll be automatically removed from Teamflect too.
