Teamflect allows administrators to manage non-Microsoft users who access Teamflect using a username or a non-Microsoft email address and password.
If a user forgets their password or needs to change their username, you can manage these details directly from the Teamflect Admin Center.
How to Reset a Non-Microsoft User's Password or Change Their Username
Follow these steps to manage a non-Microsoft user's login credentials:
Go to the Teamflect Admin Center.
Select Users and go to Active Users.
Find the user whose credentials you want to update and select Details next to their name.
Open the Account Information tab.
From this tab, you can:
Change the username: Update the user's username as needed.
Reset the password: Select Reset Password to generate a new temporary password.
Confirm your action when prompted.
How Is the New Password Shared?
After you confirm the password reset, the new temporary password is provided based on the user's account information:
If the user has an email address associated with their account: The temporary password is sent directly to the user's email address.
If the user does not have an email address associated with their account: The temporary password is displayed to the administrator. You can then share it with the user directly.
Note: The generated password is temporary and can only be used for the initial sign-in after the reset. When the user signs in with this password, Teamflect will prompt them to create a new password.
How Can the User Sign In After a Password Reset?
Once the user receives their temporary password, they can access Teamflect by following these steps:
Open the Teamflect login page.
Select Sign in here under the message asking whether they have an existing Teamflect account with a username or non-Microsoft email.
Enter their Teamflect username or email address and the temporary password.
Follow the on-screen instructions to create a new password.
For more information, see End-User Guide: How to Access Teamflect as a Non-Microsoft User.