This feature is included in the Professional Plan and can be trialed for 30 days, free of charge. Click here to learn how to start a trial.
What This Feature Does
The reward card integration allows you to:
Send digital rewards at scale
Approve employee reward requests
Deliver rewards via secure links
Let employees choose how to redeem their balance
This integration improves reward delivery and reduces the need for manual processes.
Please note that you can still manage your employee reward program manually if you are on the Starter or Essential plan. Here's how.
Before You Start
Before enabling the integration:
You must have admin access (Global Admins, Scoped Admins with organizational settings edit rights, Configuration Editors)
Rewards integration is available on the Professional plan
All transactions are processed in USD with a 8% transaction fee
Email Deliverability
Rewards are delivered via email from [email protected]
If this domain is not whitelisted:
Users may not receive their rewards
Emails may go to spam or be blocked entirely
Action required: Ask your IT team to whitelist this domain ''tangocard.com'' before rollout. Here's how to whitelist domains in Outlook.
How the Rewards Flow Works (End-to-End)
Step | Action | Owner |
1 | Reward is created | Teamflect Admin |
2 | Employee submits a reward request | Employee |
3 | Request is approved | Teamflect Admin |
4 | The reward link is generated and sent via email | Teamflect System |
5 | User redeems reward | Employee |
6 | The gift card is delivered via email | External provider ([email protected]) |
How to Enable Rewards Integration
Go to Admin Center at Teamflect Admin Center
Navigate to Recognitions
Locate the Rewards Integration section
Turn the integration toggle ON
1. Complete the Requirements
When enabling the integration for the first time, a modal will appear.
You will be required to:
Review details
Accept terms and conditions
The funds will appear in USD in Teamflect; however, you can make the payment in different currencies.
👉 If the setup is not completed, the integration will not be enabled.
2. What Happens After Enabling
Once the integration is enabled:
A rewards account is automatically created for your organization
You can start creating reward cards
Employees can begin submitting reward requests
You will be able to approve or reject requests
3. Funding Your Rewards Balance
Before your users can redeem rewards and you approve them, you must have sufficient funds.
To add funds:
1. Go to Manage Rewards
2. Click Add funds
You must have a sufficient balance to approve reward requests.
Limit Type | Amount |
Minimum | $100 |
Per transaction max | $50,000 |
Total balance limit | $100,000 |
3. Select or enter an amount
To learn more about rewards balance & history, click here.
4. Complete the payment process
Payments are made via credit card
An 8% transaction fee may apply
Balance updates may be instant or temporarily pending, depending on your bank.
Contact us at [email protected] if you do not see your updated balance in 24 hours.
👉 Reward requests cannot be approved without sufficient balance.
If you do not complete your payment within 30 minutes and try to add funds before your previous session expires, you will see a pop-up message as follows ''Active checkout detected.''
You can proceed with a new checkout or resume the previous one.
5. Once setup is complete
Proceed with creating new rewards using the ''Reward Card'' option.
To learn more about how to create new reward cards, see this article.
End User Experience: Redeeming Rewards
This is the exact journey your employees will go through.
1. Submit a Reward Request
Employee submits a reward request by using their points collected through receiving recognitions
2. Admin Approval
Admin reviews and approves the request
Once the rewards integration is set up and a reward request is approved, the employee experience is simple and guided.
3. Reward Link Generation
A reward link is generated and can be viewed within the Rewards tab
4. Email Notification
The employee receives an email from Teamflect containing the reward redemption link.
This is the first notification that the reward is ready.
5. Opening the Reward Link
Clicking the link opens a new browser tab
The rewards catalog is displayed with:
Country automatically selected
Available rewards for that region & their balance
Current reward balance
What Users Can Do Here
Action | Behavior |
Change country | Updates available rewards |
View balance | Automatically converted to selected currency |
Browse rewards | Only supported options are shown |
Not all rewards are available in all countries.
6. Selecting a Reward
Users browse available reward options (gift cards, retailers, etc.)
They select a reward based on their balance
Users have two options:
Check out immediately with a single reward
Or:
Add multiple rewards to the cart
Split their balance across different brands/cards
7. Checkout Process
During checkout, users will:
See the exchange rate
Enter:
First Name
Last Name (optional)
Email (pre-filled)
Then click “Place Order.”
8. Final Reward Delivery
Users receive the actual gift card via email from: [email protected]
Important:
If this domain is not whitelisted, the email may:
Go to spam
Or not be delivered at all
Recommendation (strongly advised):
Ask your IT team to whitelist this domain ''tangocard.com'' before enabling the rewards integration.
To learn more about how to whitelist domains, please see this article.
Quick Overview Table
Step | What Happens | User Action |
Approval | Admin approves reward | None |
Email 1 | Teamflect sends a reward link | Open email |
Redemption | Catalog opens in browser | Select reward |
Cart | Optional multi-selection | Add to cart/checkout |
Checkout | Enter details & confirm | Place order |
Email 2 | Gift card sent (Tango) | Redeem reward |
Key Notes
Balance is always shown and dynamically converted per country
Users can split rewards across multiple stores
Redemption is completed outside of Teamflect (secure external page)
Delivery depends on email domain whitelisting
What You Should Tell Employees
If you'd like to eliminate questions, you can send this message internally:
''Once your reward is approved, you’ll receive an email with a redemption link.
After selecting your reward and completing checkout, your gift card will be sent from [email protected]. If you don’t see it, please check your spam folder, or we will contact IT to whitelist this sender.''
Disabling the Integration
You can turn off the integration at any time
Existing balance and reward requests remain accessible
You can continue approving open requests with your remaining balance
You will not be able to add funds while disabled.
👉 Re-enabling does not require completing setup again.
Important Notes
Rewards cannot be sent without a sufficient balance
Balance is required for each reward approval
Only supported countries will be available during redemption
Reward links are generated after approval and sent via email
Some actions (e.g., funding delays) may appear as Pending
Useful Resources
If you need help with specific parts of the rewards process:
Setup & Configuration
Troubleshooting
FAQs
Why is the “Approve” button disabled?
This usually means your current balance is not sufficient to cover the reward amount.
Please add funds and try again.
What happens after I approve a reward request?
Once approved:
A reward link is generated
The employee receives an email with the reward link
The transaction is recorded in your balance history
Can I resend a reward email?
Yes. You can resend the reward email from the Approved requests section.
Can I cancel or undo an approved reward?
No. Once a reward is approved and processed, it cannot be reversed.
Why is my transaction showing as “Pending”?
A transaction may appear as Pending if:
The balance transfer is still being processed
There was a delay in syncing with the rewards provider
Pending transactions will be completed automatically once processing is finished.
If it takes longer than 24 hours, contact us at [email protected].
What does “Failed” status mean?
A failed status indicates that the reward could not be processed due to an error.
You may need to:
Retry the action
Check your balance
Contact support if the issue persists
Why do I see a different “Amount charged” than the reward amount?
The charged amount may include additional transaction fees applied during funding or reward processing.
Why can’t I create a reward card?
This may happen if:
The rewards integration is not enabled
Your plan (Starter & Essential) does not support this feature
Required fields are missing
Why can’t users redeem rewards?
Users may not be able to redeem rewards if:
They do not have enough points
The reward is disabled
The integration is not properly configured
Can I approve requests without adding funds first?
No. You must have a sufficient balance before approving any reward request.
What happens if I disable the integration?
You will not be able to add funds
Existing rewards and requests will remain visible
Users may still see previously created rewards
Can employees choose different reward options?
Yes. Depending on availability and their redeemed balance, users can select from different gift card options.