What This Section Is For
The Rewards Balance History page allows admins to:
View available reward balance
Track all reward transactions
Add funds
Monitor redemption activity
Set balance alerts
👉 This is your control center for reward budget and usage
It ensures transparency in reward distribution and helps HR/Admin teams maintain accurate reward funding and usage records.
Step 1: Access the Admin Center
Go to: https://admin.teamflect.com/
From the left-side panel, click Modules
Select Recognitions
Step 2: Open Manage Rewards
On the Recognitions page, locate Rewards
Click Manage Rewards
On this page, admins can:
Create and edit rewards
View and approve redemption requests
Monitor reward balance
Add funds for the organization
View balance history
Step 3: Add Funds
You must have a sufficient balance to approve reward requests.
Limit Type | Amount |
Minimum | $100 |
Per transaction max | $50,000 |
Total balance limit | $100,000 |
1. Click Add Funds
Enter funding amount:
Minimum: $100
Maximum: $50,000
Important Notes
An 8% transaction fee applies per funding
Balance is required before approving rewards
Balance updates are usually instant, but may take up to 24 hours depending on your bank.
👉 If your balance does not update within 24 hours, contact support at [email protected].
2. Click Proceed
3. Complete the payment process
👉 Reward requests cannot be approved without sufficient balance.
Active Checkout Warning
If you do not complete your payment within 30 minutes and try to add funds before your previous session expires, you will see a pop-up message as follows ''Active checkout detected.''
You can:
Resume the previous session
Or start a new one
Step 4: View Balance History
Click View Balance History
Here you can:
View all past reward card transactions
Access reward-related invoices
Add funds
Create balance alerts
Step 5: Set Up Balance Alerts
Prevent running out of funds unexpectedly.
Click Create Balance Alert
Toggle Enable Balance Alert
Set threshold amount
What Happens Next
When the balance drops below the threshold:
Global Admins receive an email notification
Practical Use Cases
1) Prevent Reward Program Breakdowns
Ensure rewards are always available by monitoring balance and setting alerts.
👉 Avoid situations where:
Admins approve rewards, but fail due to insufficient balance
Employees lose trust in the program
2) Budget Control & Finance Alignment
Track reward spending in real time to stay within budget.
👉 Example:
Monitor monthly spend
Adjust reward values or availability as needed
Avoid unexpected overages
3) Audit & Compliance Tracking
Maintain a clear record of all reward activity.
👉 Easily track:
Who redeemed what
When rewards were issued
How funds were used
Ideal for audits and internal reporting.
4) Optimize Reward Strategy
Use redemption data to understand what employees actually value.
👉 Example:
Identify the most redeemed rewards
Remove low-performing options
Focus budget on high-impact rewards
Best Practices
Set a balance alert immediately after funding
Review balance weekly (don’t wait until approvals fail)
Keep a buffer balance to avoid blocking reward approvals
Periodically audit transactions for accuracy