Why whitelisting matters
If your company uses strict spam filtering policies, some notifications from Teamflect—such as feedback requests, review invitations, or reminders—may occasionally be routed to Spam or Junk folders.
To ensure important notifications are delivered successfully, we recommend asking your IT team to whitelist Teamflect’s sender addresses and domains.
What to whitelist
Please share these with your IT or email administrator:
Sender address:
[email protected]Domains:
app.teamflect.com
api.teamflect.com
Microsoft 365 / Exchange Online
Go to Microsoft 365 Admin Center
Navigate to: Security → Policies & Rules → Threat Policies → Anti-spam
Under Allowed Senders and Domains, click Edit allowed senders and domains
Add the following:
app.teamflect.com
api.teamflect.com
Click Save
Optional: Outlook users can also add Teamflect to their Safe Senders List manually.
Still not getting emails?
If you’ve already whitelisted the above and still don’t see Teamflect emails:
Ask your IT team to check if any additional filters or quarantine rules apply.
Contact [email protected] so we can verify delivery from our end.