Why use this setting?
Sometimes an answer alone isn’t enough. By requiring additional comments for certain responses, you can gather more context—especially for lower ratings or critical feedback. This ensures that important insights aren’t lost in one-word or numeric answers.
This new feature is available for Rating and multiple-choice type questions used when creating question sets for Review, Surveys, and 360-degree Feedback.
How to make comments mandatory for selected answers
You may find the same feature available on Question Sets pages, or directly within the template editors.
Step 1: Log in to Admin Center
In your Admin Center, head over to your Review Module and select a Review Template update or create a new Review Template:
Step 2: See Question Sets
In the Review Questions section, you can select to add a Question Set from the library or create a new question set.
Step 3: Select Rating or Multiple-Choice Questions
If you create a new question set and select rating or multiple-choice as the question type, you will have the option to tick "Ask for Additional Comments" to make the comments mandatory for that particular question.
Example: If an employee rates their manager “1 – Strongly Disagree,” they must provide an explanation.
When this setting is activated for a question, and a user selects an answer that triggers the requirement, the Additional Comment field becomes compulsory. The form cannot be submitted unless this field is filled out. If the user attempts to submit the form without completing the required comment, the system will display a warning message: “Please answer mandatory fields.”
This feature is designed to ensure more meaningful and actionable feedback by capturing the reasoning behind critical or significant responses.
Use Cases
Performance Reviews:
Require comments when employees rate themselves at the lowest or highest end of a scale. This provides context for unusually low or exceptionally high scores.Employee Engagement Surveys:
Prompt additional comments for “Disagree” or “Strongly Disagree” responses to uncover underlying morale issues.360-Degree Feedback:
Ensure peers explain ratings below average when reviewing colleagues, helping managers identify development opportunities.Onboarding Surveys:
Capture explanations when new hires select “Needs Improvement,” giving HR actionable insights into the onboarding process.
Best Practice
Tip: Use mandatory comments selectively. Apply them only to answers that need clarification (such as negative or neutral responses). Requiring comments for every answer can frustrate participants and reduce response quality.