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NPS Question Type and Analysis in the Surveys Module
NPS Question Type and Analysis in the Surveys Module
Livia avatar
Written by Livia
Updated over a week ago

Net Promoter Score (NPS) surveys can be an effective internal tool for gathering valuable feedback from employees. In Teamflect, setting up and analyzing NPS surveys is a seamless process that can provide actionable insights.

Step 1: Accessing the Admin Center

Navigate to the Admin Center at

Step 2: Entering the Surveys Module

Within the Admin Center, locate and click on the "Surveys" module.

Step 3: Configuring the NPS Question Type

While configuring or editing the survey template, customize the survey questions by selecting the NPS question type from the available options.

Tailor the questions to gather relevant feedback from employees.

Step 4: Launching and Gathering Feedback

  • Initiate the NPS survey and ensure all employees have the opportunity to participate.

  • Encourage honest and constructive feedback to gain valuable insights.

Step 5: Analyzing Employee Feedback

Once an adequate number of responses have been collected, utilize the ''All surveys'' or '' My team's surveys'' sections in Teamflect to see the analysis of the NPS results as well as the respondents' ratings, responses, and additional comments (if there are any).

Identify trends and patterns to understand the overall employee sentiment by checking the promoter and detractor rates.

Use Cases

  1. Assessing employee engagement

    Use NPS surveys to gauge the level of engagement and satisfaction among employees.

  2. Identifying areas for improvement

    Analyze detractor feedback to pinpoint specific aspects of the workplace that require attention or improvement.

  3. Tracking employee morale

    Monitor the NPS score over time to track changes in employee morale and identify any potential concerns.

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