Net Promoter Score (NPS) surveys can be an effective internal tool for gathering valuable feedback from employees. In Teamflect, setting up and analyzing NPS surveys is a seamless process that can provide actionable insights.
Step 1: Accessing the Admin Center
Navigate to the Admin Center at https://admin.teamflect.com/
Step 2: Entering the Surveys Module
Within the Admin Center, locate and click on the "Surveys" module.
Step 3: Creating a Survey Question Set
Click "Survey questions sets
To edit an existing set, click the "Edit" button next to it or to create a new question set, click "Add new questions set"
Step 4: Configuring the NPS Question Type
Customize the survey questions by selecting the NPS question type from the available options.
Tailor the questions to gather relevant feedback from employees.
Step 5: Launching and Gathering Feedback
Initiate the NPS survey and ensure all employees have the opportunity to participate.
Encourage honest and constructive feedback to gain valuable insights.
Step 6: Analyzing Employee Feedback
Once an adequate number of responses have been collected, utilize the ''All surveys'' or '' My team's surveys'' sections in Teamflect to see the analysis of the NPS results as well as the respondents' ratings, responses, and additional comments (if there are any).
Identify trends and patterns to understand the overall employee sentiment by checking the promoter and detractor rates.
Benefical Use Cases
Assessing employee engagement
Use NPS surveys to gauge the level of engagement and satisfaction among employees.
Identifying areas for improvement
Analyze detractor feedback to pinpoint specific aspects of the workplace that require attention or improvement.
Tracking employee morale
Monitor the NPS score over time to track changes in employee morale and identify any potential concerns.