Teamflect’s external feedback feature lets you easily collect input from clients, vendors, or partners outside your organization. This ensures you get real-world perspectives on team performance, project delivery, or service quality.
Step-by-Step Guide to Gathering Feedback from Clients, Vendors, and Partners
Step 1: Open the Feedback module
From the left navigation bar in the Teamflect app, go to the Feedback module where all feedback-related tasks are managed.
Step 2: Click the “New Feedback” button
In the top-right corner of the Feedback module, click the New Feedback button.
Step 3: Choose “Ask for feedback”
In the pop-up window, select Ask for feedback.
Then choose whether the feedback will be about yourself or a member of your team.
Step 4: Enter the external recipient’s information
In the field provided, type the name and email address of the external user (e.g., a client, vendor, or partner).
Step 5: Select a feedback template
Choose a relevant feedback template to structure the input you're requesting.
If you don't see a template that fits your needs, you can create a new one by visiting your admin center.
Note: Only Teamflect administrators can create or customize feedback templates in the Admin Center.
Step 6: Add an optional message
You can include a personalized message to provide context or explain why you’re requesting feedback.
Step 7: Set a due date
Choose a due date to encourage timely responses from the external party.
Step 8: Click “Request”
After reviewing the details, click Request to send your feedback request.
Once submitted, you’ll find responses under the “Received” tab in the Feedback module.
When to Request Feedback from External Users
Client collaboration feedback
Gather input on your team’s responsiveness, communication, or project delivery from external stakeholders.
Vendor or partner relationship assessments
Understand how your internal teams are perceived by those who work closely with them outside the organization.
Support for performance reviews or 360 evaluations
Add valuable external perspective to performance evaluations for client-facing roles.
Use Cases:
Customer feedback on employees – Gather input from clients about account managers, sales reps, or support staff.
Vendor or partner collaboration reviews – Collect feedback from external partners after joint projects.
External stakeholder input in 360 reviews – Add customers, consultants, or contractors to performance reviews for a full picture.
Candidate experience feedback – Get feedback from job applicants on the hiring process.
Service quality checks – Survey external users of your services to benchmark satisfaction and identify improvement areas.
Final Thoughts
External feedback brings fresh, real-world insights into your team's performance. With Teamflect’s external feedback feature, you can easily request and collect that input in a structured, trackable way—supporting stronger relationships, better decisions, and improved performance.