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Admin Guide: How the 'Voice of Employee' Feature Works and Its Benefits

Allow employees to send anonymous or personal messages to share feedback, concerns, and suggestions about the organization.

Livia avatar
Written by Livia
Updated over 2 months ago

This feature is included in the Professional Plan and can be trialed for 30 days, free of charge. Click here to learn how to start a trial.

  • Functionality: Allows employees to submit 100% anonymous messages (optionally), ideas, concerns, and attachments facilitating open and honest communication within the company by offering an internal communication hub.

  • Benefit: Promotes a culture of trust and continuous improvement by valuing and considering employee input in organizational decisions.

Configuring the Voice of Employee Feature

1. Access the Admin Center:

2. Enable the Voice of Employee:

  • Locate the "Enable voice of employee" setting. Toggle the button on the right to activate this feature.

3. Customize the Widget

  • Once enabled, you have the option to personalize the widget by changing the "title" and "description."

  • Reword these elements to communicate the purpose of this feature to your employees, encouraging them to use it to share their feedback, ideas, and concerns.

Before Customization (Default Title & Description):

After Customization (Customized Title & Description):

4. Manage Conversation Categories:

  • If you wish to organize the feedback into categories (such as 'Benefits,' 'Workplace Safety,' and 'Management Feedback'), you can set up and manage these categories.

  • Categories can be added as needed, and their order can be rearranged through the admin center to best reflect the priorities and structure of your organization.

5. Accessing and Managing Conversations:

  • Option 1: To view the messages submitted by employees, click on "Open conversations" in the admin center.

  • Option 2: You can access the "open conversation dashboard" within the app under the "My Organization" tab to see all employee submissions.

  • This interface allows you to see all new or unread messages, and archive old ones as needed.

6. Replying to Messages (Anonymously):

  • As an admin, you can respond to these messages and attach documents as needed. Your replies will remain anonymous to the message sender, fostering an open and safe environment for feedback.

  • Only other global admins will be able to see that the reply was written by you, maintaining confidentiality and trust in this feedback system.

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