Although we do our best to keep everything working and bug-free in Teamflect, there can be some issues from time to time.
You can create a ticket to help us solve the issues you are facing as fast as possible. To create a ticket, click the "Bubble" button located at the bottom right of the screen.
You will see three options, "Send us a message", "Help us improve the product" and "Search for help". First, check out our articles by clicking "Search for help" to see if you can find the solution to your problem in this section.
If you've tried these steps but are still running into problems, click on the "Send us a message" button to chat with our team or create a ticket.
A pop-up window will open. Click "I want to submit a bug report" if it is an issue or a bug. You can select I have another question if you would like to ask a question to our support agents.
After you select one of the options on the form, you can explain the issue you are facing:
Note: Our first response time average is 14 hours but it can take up to 24 hours to hear back from us from time to time.