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How can I assign a contact email to users with no Teams account?
How can I assign a contact email to users with no Teams account?
Isabella R. avatar
Written by Isabella R.
Updated over 2 months ago

Teamflect now allows administrators to set up contact emails for users who do not have Microsoft Teams accounts. This feature ensures that all users, including those without direct access to Teams, can receive notifications and updates via an alternative email. Follow the steps below to configure contact emails for such users:


Setting Up a Contact Email for Individual Users

  1. Log in to the Teamflect Admin Center:
    Navigate to the Admin Center from your Teamflect dashboard.

  2. Access Active Users:
    Go to the Active Users section in the Admin Center.

  3. Edit User Details:

    • Locate the user who needs a contact email.

    • Click on Edit to open their information details.

  4. Add a Contact Email:

    • Find the "Contact Email" field, and enter the alternative email address where the user should receive notifications.

    • Save your changes.


Bulk Uploading Contact Emails Using an Excel Sheet

If you need to add contact emails for multiple users, you can do so efficiently through bulk upload. Follow these steps:

  1. Download the Excel Template:

    • In the Admin Center, navigate to the Bulk Upload section.

    • Download the provided Excel template.

  2. Fill in the Contact Email Column:

    • Open the Excel file.

    • Locate the "Contact Email" column and input the alternative email addresses for users without Teams accounts.

  3. Upload the Excel File:

    • Once the contact emails are added, save the file.

    • Return to the Admin Center and upload the completed Excel sheet.

  4. Verify the Changes:

    • After the upload, check the Active Users list to confirm that the contact emails have been updated.


Use Case Scenario: Blue-Collar Workers

Imagine a manufacturing company where many blue-collar workers do not have individual email accounts or a license to access Microsoft Teams. By configuring a contact email for these employees, the HR team ensures they still receive critical updates, such as:

  • Notification of assigned items, such as reviews, surveys, goals, etc.

  • Invitations to the Teamflect App.

  • Recognition and feedback sent by other colleagues.

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