In Teamflect, users without a Microsoft Teams account may still need a way to receive notifications, alerts, or survey links. Assigning a contact email ensures these users stay connected and informed even if they don’t access Teamflect through Teams.
This article explains how to assign a contact email to users who don’t have a Teams account, so you can make sure everyone on your team gets the communications they need.
Setting Up a Contact Email for Individual Users
Log in to the Teamflect Admin Center:
Navigate to the Admin Center from your Teamflect dashboard.
Enable notifications for alternate emails
Go to the Notification Settings and enable notifications for alternate emails
Access Active Users:
Go to the Active Users section in the Admin Center.
Edit User Details:
Locate the user who needs a contact email.
Click on Edit to open their information details.
Add a Contact Email:
Find the "Contact Email" field, and enter the alternative email address where the user should receive notifications.
Save your changes.
Bulk Uploading Contact Emails Using an Excel Sheet
If you need to add contact emails for multiple users, you can do so efficiently through bulk upload. Follow these steps:
Download the Excel Template:
In the Admin Center, navigate to the Bulk Upload section.
Download the provided Excel template.
Fill in the Contact Email Column:
Open the Excel file.
Locate the "Contact Email" column and input the alternative email addresses for users without Teams accounts.
Upload the Excel File:
Once the contact emails are added, save the file.
Return to the Admin Center and upload the completed Excel sheet.
Verify the Changes:
After the upload, check the Active Users list to confirm that the contact emails have been updated.
Use Cases
Ensure notifications reach all users
Assigning a contact email lets users without a Teams account still receive important alerts, survey links, reminders, and updates from Teamflect.
Include external contributors or contractors
For people who aren’t part of your organization’s Teams environment—such as contractors, external reviewers, or temporary staff—a contact email ensures they stay connected to feedback and review workflows.
Support users on different platforms
If some team members prefer email over Teams or don’t use Microsoft Teams regularly, a contact email makes sure they don’t miss key communications.
Maintain continuity during transitions
When employees are transitioning roles or awaiting Teams setup, assigning a contact email ensures they continue receiving survey and review notifications without disruption.