How to Increase or Decrease Teamflect Licenses with a Bank Transfer Subscription
If your organization has subscribed to Teamflect and completed the payment via bank transfer, you will need to follow a specific process to adjust your license count, whether it's increasing or decreasing the number of licenses. Here's a step-by-step guide to help you navigate this process.
Adjusting Your License Count
To make changes to your licenses, you will need to reach out to your Account Executive, whose contact details can be found in the Licenses section of your Admin Center at https://admin.teamflect.com/#/licenses. If you cannot see your Account Executive's contact info, reach out to us at [email protected].
Steps to Increase Licenses:
Identify the Contact Information:
Log in to the Admin Center and navigate to the Licenses section. Here, you’ll find the contact details of your Account Executive.Send a Request:
Send an email or message to your Account Executive, specifying:The number of additional licenses you'd like to add.
Any relevant details about the change.
Here's a sample email:
''Hi Kate, 👋 I hope you're doing well. I'd like to request an increase in our Teamflect licenses. We’re looking to add 100 additional licenses to our current subscription.''
Receive the Invoice:
Once your request is received, your Account Executive will prepare and share the invoice for the additional licenses.Complete the Payment:
After receiving the invoice, proceed with the payment using the details provided.License Activation:
Once the payment is processed, your Account Executive will update your license count, and the new licenses will be activated.
Steps to Decrease Licenses:
Contact Your Account Executive:
Reach out to your Account Executive via the Licenses section in the Admin Center. Clearly state:The number of licenses you wish to remove.
License Adjustment Confirmation:
Your Account Executive will process the request and confirm the updated license count with you.
Why Contact Your Account Executive?
For subscriptions handled via bank transfer, adjustments to license counts cannot be made directly through the platform. Your Account Executive ensures that changes are accurately reflected in both the billing and the Teamflect system.
Need Help?
If you encounter any issues or have questions, feel free to reach out to us at [email protected].