Sometimes, changes made in Microsoft 365 may take time to appear in Teamflect. Directory synchronization can take 3–5 days, depending on how the data is processed. If an update is not reflected as expected, you can try the troubleshooting steps below.
Before changing any settings, it's important to understand what each setting controls and how it may affect your organization's user data.
Understanding Auto-Sync and User Attribute Settings
1. Automatic Synchronization
The Automatically synchronize Microsoft 365 directory information with Teamflect, including user updates and deletions setting controls whether Teamflect automatically synchronizes user directory information from Microsoft 365.
ON: Teamflect automatically synchronizes supported user information, including changes to names, email addresses, job titles, departments, locations, hire dates, birthdays, and manager information. It also processes new hires and user removals according to the directory synchronization rules.
OFF: Automatic directory synchronization stops. Changes made in Microsoft 365 will not automatically be reflected in Teamflect, so administrators may need to update user information manually.
📌Important: This setting controls directory synchronization, not whether users can access Teamflect. A user account that is merely disabled in Microsoft Entra ID is not automatically removed from Teamflect; removal occurs when the account is deleted from Entra ID and synchronization processes the change.
2. User Attribute Data Sources
Each user attribute can have a data source that determines where its value comes from and whether it can be edited in Teamflect.
Data source | What it means |
Synced from Microsoft 365 | Microsoft 365 is the source of truth for the attribute. The value is synchronized to Teamflect and is read-only there. Make changes in Microsoft 365 rather than directly in Teamflect. |
Manual Input | The attribute can be maintained manually in Teamflect. Changes made in Microsoft 365 will not automatically overwrite that attribute's value while it uses Manual Input. |
Switching an attribute to Manual Input does not force a synchronization. It changes how the attribute is maintained. Switching it back to Synced from Microsoft 365 restores Microsoft 365 as the source of truth, and the synchronized value may replace the manually maintained value.
For more information about configuring attributes and their data sources, see How to Create and Edit Custom User Attributes in Teamflect.
Troubleshooting Steps
1. Toggle the Synchronization Button
Use this method if supported user information is not updating from Microsoft 365.
Open the Teamflect Admin Center.
Navigate to Users > Active Users.
Locate Automatically synchronize Microsoft 365 directory information with Teamflect, including user updates and deletions.
If the setting is already enabled, switch it off, then turn it back on.
Allow time for synchronization to process, then check whether the affected user information has been updated.
Before toggling: Turning synchronization off temporarily stops automatic directory updates and removal processing. While it is off, changes in Microsoft 365 may not appear in Teamflect until synchronization resumes. Avoid leaving this setting off, especially if your organization relies on automatic updates to maintain accurate user information and reporting relationships.
2. Change the Data Source in "User Attributes"
Use this method when a particular attribute, such as a department or job title, is not synchronizing as expected.
Navigate to User Attributes: In the Admin Center, go to Users > User Attributes.
Find the affected attribute: Locate the attribute that is not syncing correctly and click Edit.
Switch to Manual Input: Change the data source from Synced from Microsoft 365 to Manual Input, then click Submit.
Switch back to Microsoft 365 synchronization: Edit the same attribute again, change the data source back to Synced from Microsoft 365, and click Submit.
Verify the result: Navigate to Users > Active Users and check the affected attribute to see whether the expected value appears.
Before changing the data source: When you switch to Manual Input, the attribute becomes manually maintained and will no longer receive automatic updates from Microsoft 365. When you switch back to Synced from Microsoft 365, the value may be overwritten by the value stored in Microsoft 365.
Before proceeding, make sure the value in Microsoft 365 is correct and that any manually maintained value has been recorded if needed. Avoid switching data sources for attributes that your organization intentionally manages manually.
Need Further Assistance?
If these steps do not resolve the issue, please contact our support team for additional help. You can reach us at [email protected].
When contacting Support, include the affected user attribute, an example of the expected and current values, and when the change was made in Microsoft 365. This information will help us investigate the issue more efficiently.