Employee Net Promoter Score, or eNPS, measures how likely your employees
are to recommend the company as a place to work. It uses one rating
question on a 0 to 10 scale, and Teamflect includes it as a built-in
question type in the Surveys module.
The eNPS Question and the 0 to 10 Scale
The standard eNPS question is: "On a scale of 0 to 10, how likely are you to
recommend our company as a place to work?''
Most organizations keep the wording close to that sentence so results stay
comparable between rounds. Common variations swap "our company" for the company name, or "a place to work" for "a great place to work".
Answers are grouped into three bands:
Promoters: 9 and 10. Employees who speak well of the company without being asked.
Passives: 7 and 8. Satisfied but not committed. They are counted in the total but not in the score.
Detractors: 0 through 6. Employees whose experience is likely to reach other people.
The rating question is almost always paired with one open text question, because
the number tells you where you stand and the comment tells you why.
Follow-Up Questions to Ask After the Score
One open question after the rating turns a number into something you can act
on.
Ask one or two of these, not all of them:
What is the main reason for the score you gave?
What would need to change for you to give a higher score?
What do you value most about working here?
What is the most frustrating part of your week?
Do you have what you need to do your job well?
How well does your manager support your development?
Would you recommend your own team to someone in another department?
Is there anything we should have asked you but did not?
Keep the set short and keep it the same between rounds. Changing the follow-up
questions every cycle makes the comments impossible to compare over time.
Step 1: Accessing the Admin Center
Navigate to the Admin Center at https://admin.teamflect.com/
Step 2: Entering the Surveys Module
Within the Admin Center, locate and click on the "Surveys" module.
Step 3: Creating a Survey Question Set
Click "Survey questions sets
To edit an existing set, click the "Edit" button next to it or to create a new question set, click "Add new questions set"
Step 4: Configuring the NPS Question Type
Customize the survey questions by selecting the NPS question type from the available options.
Tailor the questions to gather relevant feedback from employees.
Step 5: Launching and Gathering Feedback
Initiate the NPS survey and ensure all employees have the opportunity to participate.
Encourage honest and constructive feedback to gain valuable insights.
Step 6: Analyzing Employee Feedback
Once an adequate number of responses have been collected, utilize the ''All surveys'' or '' My team's surveys'' sections in Teamflect to see the analysis of the NPS results as well as the respondents' ratings, responses, and additional comments (if there are any).
Identify trends and patterns to understand the overall employee sentiment by checking the promoter and detractor rates.
What an eNPS Survey Tells You
Assessing employee engagement
Use eNPS surveys to gauge the level of engagement and satisfaction among employees.
Identifying areas for improvement
Analyze detractor feedback to pinpoint specific aspects of the workplace that require attention or improvement.
Tracking employee morale
Monitor the eNPS score over time to track changes in employee morale and identify any potential concerns.