Although we do our best to keep everything working and bug-free in Teamflect, there can be some issues from time to time.
Step-by-Step: How to Create a Support Ticket
1. Click the Support Bubble
You can create a ticket to help us solve the issues you are facing as fast as possible. To create a ticket, click the "Help beacon" located at the bottom right of the screen.
2. Explore Your Options
You will see three options:
"Send us a message" to contact our support team
"Help us improve the product" to suggest a feature
"Search for help" to browse help articles
First, check out our articles by clicking "Search for help" to see if you can find the solution to your problem in this section.
3. Submitting a Bug Report or Asking a Question
If you've tried these steps but are still running into problems, click on the "Send us a message" button to chat with our team or create a ticket.
4. Select the Relevant Option
In the pop-up window, you'll see:
I want to submit a bug report – If you're facing a technical issue.
I have another question – For general inquiries or support needs.
5. Describe Your Issue
After selecting an option, fill out the form with as much detail as possible about the issue you’re experiencing. This helps our team assist you more efficiently.
6. Locating Your Tickets Post-Submission
After submitting your message, you can locate the conversation in the ''Messages'' or ''Tickets'' section by clicking on the ''help beacon/bubble'' again.
⏱ Response Time:
Our average first response time is 14 hours. However, it may take up to 24 hours during busy periods.