To help reduce confusion when users encounter login issues, Teamflect allows administrators to create a custom login error message.
This feature is particularly helpful for organizations managing multiple tenants across different regions or entities, each with its own Teamflect account. By tailoring the error message, you can guide users to the right point of contact and ensure a faster resolution.
Why This Matters
When users are unable to log in to Teamflect, they are shown a screen with administrator contact details. However, since the system doesn’t yet know which tenant they belong to before login, it defaults to showing the admin contacts from the very first tenant created.
As a result, employees may mistakenly reach out to admins from a different tenant, leading to unnecessary email exchanges and delays in resolving their access issues.
By setting up a custom login error message, you can direct users to the correct contacts within their specific entity, ensuring quicker resolutions and a smoother support process.
How to Set a Custom Login Error Message
Go to the Admin Center > General Settings.
Locate the setting called “Custom login error message.”
Enable the setting by toggling the button.
Click “Edit message.”
Enter a message tailored to your entity’s contacts and click “Save.”
Example Message
"You cannot log in because you are not currently added to the Teamflect user list.
Please contact your local admin:
Europe: Sophie's email address
Spain: Albert's email address
Global: Samantha's email address
AMEA: Jonathan's email address''
Beneficial Use Cases:
Use Case 1: Direct Users to the Right Support
Instead of showing generic admin contacts, a custom login error message can point users to the correct support across regions. This avoids confusion, prevents wrong emails, and ensures users reach the right person immediately.
Use Case 2: Simplify Multi-tenant Environments
If your organization spans multiple teams or regions with separate Teamflect tenants, a tailored message ensures that a user from “Europe” doesn’t contact the “Asia” admin by mistake. Clear guidance makes resolution faster.
Use Case 3: Improve User Experience During Login Failures
When someone can’t log in, a helpful custom message reduces frustration. It tells them exactly who to reach or what steps to take — saving time for both users and your support team.