[FOR ADMINS] NPS Question Type and Analysis in the Surveys Module

Net Promoter Score (NPS) surveys can be an effective internal tool for gathering valuable feedback from employees. In Teamflect, setting up and analyzing NPS surveys is a seamless process that can provide actionable insights.

Step 1: Accessing the Admin Center & Step 2: Entering the Surveys Module

  • Within the Admin Center, locate and click on the "Surveys" module. 

Step 3: Configuring the NPS Question Type

  • While configuring/editing the survey template, customize the survey questions by selecting the NPS question type from the available options. 
  • Tailor the questions to gather relevant feedback from employees.

Step 4: Launching and Gathering Feedback

  • Initiate the NPS survey and ensure all employees have the opportunity to participate.
  • Encourage honest and constructive feedback to gain valuable insights. 

Step 5: Analyzing Employee Feedback

  • Once an adequate number of responses have been collected, utilize the ''All surveys'' or '' My Team's Surveys'' sections in Teamflect to see the analysis of the NPS results as well as the respondents' ratings, responses, and additional comments (if there are any).
  • Identify trends and patterns to understand the overall employee sentiment by checking the promoter and detractor rates. 

Use Cases

  1. Assessing Employee Engagement: Use NPS surveys to gauge the level of engagement and satisfaction among employees.
  2. Identifying Areas for Improvement: Analyze detractor feedback to pinpoint specific aspects of the workplace that require attention or improvement.
  3. Tracking Employee Morale: Monitor the NPS score over time to track changes in employee morale and identify any potential concerns.

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