"I cannot open Teamflect within Teams" - Troubleshooting Guide
If you're experiencing difficulties opening the Teamflect application within Microsoft Teams and encountering a blank page instead, it may be related to caching issues within Teams. To address this problem and provide guidance, we have prepared a helpful article to assist you. Please follow the steps outlined below:
Troubleshooting Guide: Unable to Open Teamflect Within Microsoft Teams
Occasionally, users may encounter an issue where the Teamflect application fails to open within Microsoft Teams, resulting in a blank white page. This issue is usually associated with caching problems within Teams. In this guide, we will walk you through the necessary steps to resolve this problem.
Step 1: Try Accessing Teamflect via app.teamflect.com
If you are unable to open Teamflect within Microsoft Teams, we recommend accessing it directly through the Teamflect web application. Follow these steps:
1. Open a web browser and visit https://app.teamflect.com/.
2. Login using your Teamflect credentials.
3. Once you've successfully logged in, you should be able to access Teamflect and its features.
If you can access Teamflect through https://app.teamflect.com/ without any issues, proceed to Step 2.
Step 2: Clear Teams Cache
If you can open Teamflect through app.teamflect.com but encounter difficulties within Microsoft Teams, clearing the Teams cache may resolve the problem.
Follow the steps outlined in this article: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
By following these troubleshooting steps, you should be able to resolve the issue of being unable to open Teamflect within Microsoft Teams. First, try accessing Teamflect directly through app.teamflect.com. If that works but the problem persists within Teams, clearing the Teams cache will rectify the issue.
Remember, if you encounter any further difficulties or have additional questions, don't hesitate to reach out to our support team for further assistance.